Terms of Service

1. Scope and Parties

1.1 The operator of the LISA platform (“the Operator”, “we”, “us”, “our”) is Lisa Legal AI. For contact information, please refer to Section 19 below.

1.2 These Terms apply to all users accessing the platform from within the United Kingdom of Great Britain and Northern Ireland.

1.3 These Terms constitute a legally binding agreement between you (“the User”, “you”, “your”) and the Operator. By accessing or using LISA, you agree to be bound by these Terms.

1.4 If you do not agree to these Terms, you must not use the platform.

2. No Solicitor-Client Relationship

2.1 LISA is not a solicitor, barrister, legal executive, licensed conveyancer, or any other form of regulated legal professional.

2.2 Use of LISA does not create a solicitor-client relationship, a retainer, or any form of professional engagement.

2.3 LISA does not provide “reserved legal activities” as defined under the Legal Services Act 2007 (s.12). Reserved activities include: the exercise of a right of audience, the conduct of litigation, reserved instrument activities, probate activities, notarial activities, and the administration of oaths.

2.4 LISA does not provide regulated legal services. It provides general legal information only.

2.5 The platform is not regulated by the Solicitors Regulation Authority (SRA), the Bar Standards Board (BSB), CILEx Regulation, or any other approved regulator under the Legal Services Act 2007.

2.6 For binding legal advice, users must instruct a qualified solicitor, barrister, or other authorised person regulated by the appropriate body.

2.7 Users should seek professional legal advice for all legal decisions, particularly in matters of contract, property, employment, family, criminal, and immigration law.

3. Service Description

LISA provides the following services:

• AI-powered general legal information on the laws of England and Wales, Scotland, and Northern Ireland, as well as UK-wide legislation and basic international legal topics.
• Searching and summarising legal sources (Acts of Parliament, statutory instruments, case law, practice directions).
• Generation of template documents (draft contracts, template letters) — these do not constitute legal advice and must not be relied upon without professional review.

The content is for general information only and does not purport to be comprehensive or to provide legal advice.

4. AI Disclaimer and Technical Limitations

4.1 LISA uses artificial intelligence (Large Language Models) that can produce “hallucinations” — i.e., factually incorrect, outdated, or fabricated information.

4.2 AI-generated responses may contain errors, particularly regarding:

• Statutory references and section numbers
• Case citations and neutral citation numbers
• Limitation periods and court deadlines
• Court jurisdictions and procedural rules

4.3 Important: The laws of England and Wales, Scotland, and Northern Ireland differ on many matters. AI responses may not correctly distinguish between the three legal jurisdictions within the UK.

4.4 Users are solely responsible for verifying all information independently, particularly before taking any legal action.

4.5 LISA accepts no responsibility for the accuracy, completeness, or currency of any information provided (in accordance with the principles established in Hedley Byrne & Co Ltd v Heller & Partners Ltd [1964] AC 465, as modified by Caparo Industries plc v Dickman [1990] 2 AC 605).

5. Registration and User Accounts

5.1 Registration may be required to access certain features.

5.2 Users must provide accurate information and keep login credentials confidential.

5.3 Users are responsible for all activity under their account.

5.4 The Operator reserves the right to suspend or terminate accounts for breach of these Terms.

6. Disclaimer of Warranties

6.1 The platform is provided on an “as is” and “as available” basis.

6.2 To the fullest extent permitted by law, the Operator excludes all warranties, whether express or implied, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, and the use of reasonable care and skill (as implied by sections 9, 10, and 13 of the Supply of Goods and Services Act 1982).

6.3 Nothing in these Terms shall exclude or limit liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation; or
• Any liability that cannot be excluded or limited by law (including under the Consumer Rights Act 2015 where applicable).

7. Limitation of Liability

7.1 Subject to Section 6 above, the Operator’s total aggregate liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of: (a) £100; or (b) the total fees paid by you during the 12 months preceding the claim.

7.2 The Operator shall not be liable for:

• Any indirect, consequential, special, or punitive damages;
• Loss of profit, revenue, business, anticipated savings, goodwill, or data; or
• Any loss arising from reliance on AI-generated information.

7.3 These limitations apply to the fullest extent permitted under the Unfair Contract Terms Act 1977 (UCTA) and, for consumers, the Consumer Rights Act 2015 (CRA 2015). Provisions that are found to be unfair under Part 2 of the CRA 2015 shall not be binding on consumers.

8. Consumer Rights

8.1 If you are a “consumer” as defined by section 2(3) of the Consumer Rights Act 2015, you have statutory rights that cannot be excluded or limited by these Terms.

8.2 Right to cancel: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134), you have a 14-day cooling-off period from the date of contract. You may cancel without giving any reason by contacting us in writing.

8.3 The right to cancel may be lost if you have given express consent for digital content to be provided before the end of the cancellation period and acknowledge that you will lose your right to cancel (Regulation 37).

8.4 To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., email).

8.5 Refund: If you cancel within the cooling-off period, we will reimburse all payments received from you without undue delay, and no later than 14 days after notification of cancellation.

8.6 Your statutory rights under the CRA 2015, including the right to a remedy for digital content that is not of satisfactory quality, fit for purpose, or as described (sections 34–47), are not affected by these Terms.

9. Intellectual Property

9.1 All content on the platform (text, graphics, logos, software) is protected by copyright, trade marks, and other intellectual property rights under the Copyright, Designs and Patents Act 1988 (CDPA 1988) and applicable UK and international IP legislation.

9.2 AI-generated content: Users are granted a non-exclusive, non-transferable, revocable licence for personal or internal use only.

9.3 Commercial re-use of AI-generated content requires prior written consent.

9.4 Users grant the Operator a non-exclusive licence to use user-submitted content solely to the extent necessary to provide the service.

10. Data Protection

Your personal data is processed in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

11. Availability and Maintenance

11.1 The Operator aims for 99% uptime but does not guarantee uninterrupted service.

11.2 Planned maintenance will be announced in advance where reasonably practicable.

11.3 No claims may be made for temporary unavailability unless caused by gross negligence or wilful default.

12. Variation of Terms

12.1 The Operator may vary these Terms by giving you reasonable notice (at least 30 days) by email or prominent notice on the platform.

12.2 Continued use of the platform after the variation takes effect constitutes acceptance of the revised Terms.

12.3 Material changes affecting your rights will be highlighted clearly.

13. Term and Termination

13.1 Free services may be discontinued at any time by either party.

13.2 Paid subscriptions may be terminated by the user with 30 days’ notice to the end of the current billing period.

13.3 Either party may terminate immediately for material breach that (where capable of remedy) is not remedied within 14 days of written notice specifying the breach.

13.4 The Operator may discontinue the service entirely upon giving reasonable notice.

13.5 Provisions that by their nature should survive termination (including Sections 2, 4, 6, 7, 9, and 15) shall survive.

14. Dispute Resolution

14.1 The parties shall first attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiation.

14.2 If the dispute is not resolved within 30 days, either party may refer the matter to mediation administered by the Centre for Effective Dispute Resolution (CEDR) in accordance with CEDR’s model mediation procedure.

14.3 Nothing in this clause prevents either party from applying to a court of competent jurisdiction for interim relief.

14.4 For consumers: You retain the right to bring proceedings in the courts. The European Commission’s ODR platform is no longer available for UK consumers following Brexit. UK consumers may contact Citizens Advice or the relevant ombudsman service for guidance.

14.5 Alternative Dispute Resolution (ADR): The Operator is not obliged to participate in ADR procedures under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (SI 2015/542), but will consider reasonable ADR requests on a case-by-case basis.

15. Governing Law and Jurisdiction

15.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction, subject to the following:

• If you are a consumer resident in Scotland, you may bring proceedings in Scotland.
• If you are a consumer resident in Northern Ireland, you may bring proceedings in Northern Ireland.

15.3 Mandatory consumer protection provisions of your country of residence shall apply to the extent required by law (per Article 6(2) of Regulation (EC) No 593/2008, retained in UK law as the Rome I Regulation).

16. Third-Party Rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If it cannot be so modified, it shall be severed without affecting the validity of the remaining provisions.

18. Entire Agreement

18.1 These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator regarding the use of the platform.

18.2 These Terms supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

18.3 No variation of these Terms shall be effective unless made in writing and signed by the Operator.

19. Contact and Complaints

19.1 For general enquiries and complaints: [email protected]

19.2 Postal address: Lisa Legal AI, London, United Kingdom

19.3 If you are not satisfied with our response to a complaint, you may contact Citizens Advice or Trading Standards via the Citizens Advice consumer service.